Shipping policy
Important Update on International Shipping
We regret to inform you that, due to current circumstances, we have temporarily suspended international shipping services. We apologize for any inconvenience this may cause and appreciate your understanding. We are actively monitoring the situation and aim to resume international shipping as soon as possible. Customers within the United States can continue to shop as usual.
US Delivery Rates
We offer free shipping on all orders over $50.
- Standard Delivery (4-5 Business Days) – Free over $50
- Expedited Delivery (2-3 Business Days) – $6.95
- Express Delivery (1-2 Business Days) – $14.95
We strive to dispatch all orders within 1-2 business days. For express delivery, please place your order before 1 PM (EST) to ensure same-day dispatch.
Order Processing
Orders are processed Monday through Friday from 9 AM to 5 PM (EST), excluding public holidays. Orders placed outside these hours will be processed the next business day. Express delivery orders placed after 1 PM on Friday will be processed on the following business day (Monday).
Need Assistance?
If you need further assistance, please contact us at sales@chicagofragrance.com or via Live Chat on our website.
Order Details
If you placed an order online, you can find your order details in your online account or the order confirmation email.